Shipping policy
COVID-19 DELIVERY IMPACTS
Generally speaking, we have your order packed and collected by Australia Post within a day of your order, however Australia Post are seeing a huge increase in volume as more people are shopping online which, along with their own efforts to maintain a safe workplace for their team, is impacting their network. Unfortunately, this means your parcel delivery may be delayed, but rest assured they are doing everything they can to minimise delays. We appreciate your patience and understanding at this time and please don't hesitate to reach out to us if you have any questions regarding your order.
If you are interested, you can read the official word on how Covid-19 is impacting Aus Post here.
Please be aware that Australia Post may experience delays during peak sale seasons. We kindly ask that you lodge customer enquires with Auspost for delayed or outstanding parcels prior to contacting our customer service.
For delivery assurance we are not able to authorise for parcels to be left in a safe place. This is due to the increase in lost, stolen, or missing parcels. However for domestic orders, this feature can be requested by the recipient on the Australia Post tracking page and website.
International standard shipping orders may have their local service provide the final delivery stages in some regions.
Dispatch, processing, customs clearances and local postal delays are not included in the estimated delivery time frame. Sand Drift is not responsible for orders delayed by Australia Post or local postal services.
We do not issue refunds for parcels still in transit with currently tracking movement if delayed.
Rest of Australia: 10 business days
Metro Areas: 2-3 business days
Rest of Australia: 3-5 business days
*Australia Post may take up to 24hrs to process the parcel at the local depot for tracking information to display
All services excludes dispatch, processing times with Australia Post, and any transit delays as notified by the Australia Post tracking.
Shipping Costs
- Please note price reverts to AUD at checkout as we are Australian based, however you are charged in your local currency.
- Price will be calculated at checkout.
- If orders are undeliverable for any reason (not collected, customs taxes not paid for instance) and returned to us, we can only re-send if a second shipping charge is paid by the customer.
- See International Orders Information section below for more information regarding costs.
Where is my Order?
All orders should receive a confirmation email when the order is placed that contains your order number (A####). Followed by a shipment email once your order has been dispatched and processed by the courier that contains a tracking link or number.
We kindly ask that you make sure these emails have not been lost in your spam folder before contacting customer service.
Delivery time frames begin once collected by the courier and excludes public holidays and weekends.
If you parcel is still within the estimated delivery window please contact the courier for deliver updates.
If the delivery window has been exceeded and the tracking has not been marked as delayed contact us to also lodge an enquiry.
For standard postage within Australia via Australia Post we can lodge after 14 business days in transit has been exceeded.
We do our best to resolve lost or delayed order issues, however, unless the order is deemed as lost in transit by the courier we can not provide a refund or replacement.
